Privacy Policy

Revision 3 | 15.2.24

We are committed to protecting the privacy of all visitors to the Website, including all visitors who access our Website or Service through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information. We are registered with the Information Commissioner’s Office (no. ZA242356) under the Data Protection Act 1998. By visiting and/or using our Website, you agree with and, where required, you consent to the collection, use and transfer of your information as set out in this policy.

1. INFORMATION THAT WE COLLECT FROM YOU

1.1.

1.1.1. When you visit the Website or use our Service, you may be asked to provide information about yourself and/or your company including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as bank details or credit or debit card information). We may also collect information about your usage of the Website and our Service plus information about you from your correspondence with us (telephone conversations, meetings, emails and letters).

1.1.2. By using our Website or Service through a digital device you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any related mobile application, through your mobile’s browser or otherwise.

1.2.

1.2.1. About cookies

This website uses cookies to store information about your user experience. By using this website and agreeing to this policy, you consent to The Fuel Agency (UK) Ltd’s use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers that are stored locally, on your device, by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server which enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your device until they are deleted, or until they reach their expiry date.

1.2.2. Cookies on our website

TFA Marketing Ltd uses the following cookies on this website, for the following purposes:

  • cookieconsent_status: We use this cookie to track whether or not the cookie bar has been closed.
  • PHPSESSID: this might be set to keep track of session information. It will be deleted when you close your browser.
  • archive: We set this cookie if you hit a url that is on our old website but not on our new website – we use it to decide which version of the website to show. The cookie is removed after use.

1.2.3. Google cookies

The Fuel Agency (UK) Ltd uses Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

The Fuel Agency (UK) Ltd publishes Google AdSense interest-based advertisements on this website.  These are tailored by Google to reflect your interests.  To determine your interests, Google will track your behaviour across the web using cookies.  You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/.  You can opt-out of the AdSense partner network cookie at: http://www.google.com/privacy_ads.html.  However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

1.2.4. Other third party cookies

When you use this website, you may also be sent the following third party cookies, which may be used for the following purposes:

1.2.5. Refusing cookies

Most browsers allow you to refuse to accept cookies. If you wish to, you can do the following or simply consult the help section of your Internet browser, where it is not show, for instructions:

  • In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. 
  • In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Please bear in mind that blocking cookies will have a negative impact upon the usability of some websites.

2. USE OF YOUR PERSONAL INFORMATION

2.1. We will use and analyse the information we collect so that we can administer, support, improve and develop our relationship with you and our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future, you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised by contacting us in writing. 

2.2. We may use your information to contact you for your views on our Service and to notify you occasionally about important changes or developments to the Website or our Service. 

2.3. Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail. 

2.4. Where you have indicated accordingly, you agree that we may also share information with third party suppliers (for example, printers or freelance photographers) to facilitate the provision of our service to you.

2.5. If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in paragraph 7 below.

3. DISCLOSURE OF YOUR PERSONAL INFORMATION

3.1. The information you provide to us will be transferred to and stored on our servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff or parties who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is treated in accordance with this policy.

3.2. The third parties with whom we share your information (for example, online advertising providers) may undertake various activities such as processing payments and providing support services for us. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. 

3.3. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors. 

3.4. We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or those of third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention. 

4. SECURITY AND DATA RETENTION

4.1 To facilitate our relationship with you, and if we host or serve digital content on your behalf, we will need to store data relating to you, your users or your customers, on our internal servers and/or on third-party servers. For example, this may include names, addresses, email, contact information and login information for registered users to access your website and use your online services.

4.2. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

4.3. Where you have chosen, or been provided with, a password that allows you to access digital content we have provided to you, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.

4.4. The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. ACCESSING AND UPDATING

5.1. You have the right to see the information we hold about you (“Access Request”) and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in paragraph 7 below.

6. CHANGES TO OUR PRIVACY POLICY

6.1. Any changes to our Privacy Policy will be posted to the Website and, where appropriate, may be sent via e-mail notification or letter.

7. CONTACT

7.1. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to The Fuel Agency (UK) Ltd, 56 The Triangle, The Carriage Works, Wolverton Park Road, Milton Keynes MK12 5FJ. We can also process such requests if they are sent to data@t-f-a.co.uk. We can be called on 01908 263650 but will be unable to process any such requests unless they are requested, and subsequently validated, in writing.